How to fix the won’t scan issue on printer?

Because of its reliability and space-saving features, the Brother printer is well-known to everyone. This printer can not only print, but also copy, scan, and fax.

However, just like other technologies, you might encounter problems after a while. There is always the possibility of errors when upgrading to Windows 10.

How to Fix Brother Printer That Will Not Scan To Your Computer!

According to user reports, this is a very common problem in Windows 10. This could be caused by an incorrect network configuration or the wrong scanner driver. These solutions can help you fix the problem.

Below are some simple solutions to resolve the Brother printer not scanning to your computer problem. These steps will help you fix the Brother printer won’t scan to computer.

Option 1: Make sure that the Brother Machine is properly powered on

First, check the power supply to your Brother machine. If the Brother printer’s LCD screen is blank after it has been powered on, this means that the printer is in sleep mode. To check if the printer wakes from sleep mode, press a button on it.

Turn it on, then unplug it. Check to see if everything is working properly. Turn the machine back on. Also, check the LCD for errors such as a paper jam or empty ink/toner. You can also troubleshoot the LCD to resolve any issues.

Option 2: Verify the Network Connection

If you wish to use the peer-to-peer network scanning feature, you must configure your Brother printer. The scanning feature in a network shared environment works only from a server computer and not clients. Follow these steps if you don’t understand how to configure.

Option 3: Check your Brother Machine for Print Availability

It is important that you ensure that your Brother printer can print. This could be why your Brother printer won’t scan. The printer properties option will provide a guide for how to use the printer. These steps will help you find the printer properties option.

1. Click the Start icon to select the Control panel option.
2. This will take you to the Hardware and Sound option. Click it.
3. Next, search for Devices and Printer to see the name of your printer.
4. Right-click the printer name to open the Printer properties menu.
5. To check if your printer can print, click on the Print Test Page.

Option 4: Verify the scanner driver of your Brother printer

If the scanner driver is not working properly, your Brother printer won’t scan. Check to make sure your Brother printer driver has been installed. Follow these steps to check if your Brother printer driver is available.

1. Go to the Control Panel App.
2. Click on Hardware to access the sound option.
3. This will take you to the Devices and Printer option. Click it.
4. Check if the Brother printer icon appears under the Printers List.
5. Download the official website if you are unable to locate the icon for your Brother scanner.

Option 5: Set an IP Address or Check the IP Address of Your Brother Scanner

If your router’s IP address is not properly configured, your Brother printer will not scan. Printing a network configuration page will allow you to find the machine’s IP address. The following steps will allow you to print the network configuration page:

1. The Menu button will appear on your Brother printer.
2. To navigate to Print report, press the up/down arrow and then press OK or Set.
3. Continue pressing the up/down navigation key until you see the Network Config option. Next, press OK or Set.
4. To print the configuration page, press Color Start or Black (Mono) to print it. You can then see the current configuration on your Brother machine.
5. For an end to this process, press Stop/ Exit.

Set the IP address for your Brother machine. These steps will help you do it:

1. Click the Start icon to open the Control Panel app.
2. Select the Devices and Printer option under Hardware & Sound.
3. Select your scanner from the drop-down list, and then click the Properties button.
4. Click on Continue if the user account control screen opens. If administrator rights are granted, then click Yes. Enter the administrator password to access administrator rights. Click OK or Yes to confirm.
5. Click on the Network settings tab.
6. Choose the Specify your machine’s address option.
7. Enter the IP address that you received from the current network configuration page.
8. Once you have followed all the steps, click OK.

Option 6: Verify the Firewall Settings on Your Computer

The firewall may be active on your computer and reject the network connection required for network scanning software. This could cause the Brother printer to stop scanning. It is best to temporarily disable the firewall and then retry network scanning.

1. These steps will disable your firewall on your computer.
2. Click on the Start icon to open the Control Panel.
3. Choose System and Security options.
4. Click on the Windows Defender Firewall button.
5. You will see a Network and Sharing Centre option. Click it.
6. Check your network location now in the View active networks section.
7. Click on the Windows firewall button again in the Control panel.
8. Choose the Turn Windows Firewall On or Off option.
9. Select OK and click on Turn off Windows firewall.

If the problem persists, there are other options.

1. Select System and Security from the Control Panel.
2. Click here to access the Windows firewall
3. Select Allow a program/feature through Windows firewall.
4. Click on “Change settings”.
5. Click on the OK button to confirm that file and printer sharing is enabled for your network location.
6. You can now scan again to confirm that the error has been fixed.

Option 7: Re-Install the Brother Drivers

Sometimes the Brother printer will not scan because it is having trouble with its scanner driver. You can easily fix the problem by uninstalling the Brother driver. Follow these steps to uninstall and reinstall your scanner driver.

1. Click the Start icon to select the Brother option from All apps.
2. Select Brother Utilities now.
3. Select your printer model name from this pull-down menu.
4. Select Tools from the left navigation menu and click Uninstall.
5. Click Allow or Yes to open the user account control screen.
6. Follow the dialog box to remove the drivers and software.
7. After an uninstall is completed successfully, reboot your computer.
8. Reinstall Brother software and drivers after rebooting your computer.

Click here to download Brother software from the official site.

Option 8: Verify that the Control Center is running

Follow these steps to verify that the control center is operating.

1. Click the Start icon, and then type Brother into the search box.
2. Choose the Brother option from this list.
3. Click on the Brother utility and then click on it.
4. Click on the Control Center.
5. Try scanning again.
6. If the printer doesn’t respond to the buttons, make sure the scanner driver has been installed.
7. Now, open the Scanner properties.
8. Click on the Network Setting tab.
9. You can choose to specify your machine using an address or by entering your name.
10. To save your changes, you can specify the address by clicking the apply button. If you choose to select by name, you will need to type the name of the printer in the box. Next, click on the Browse option and then click on OK.
11. To save your changes, click on the Apply and OK button.

After applying these solutions, your Brother printer scanner to your PC should now work.

Conclusion

This article will explain why your Brother printer won’t scan to computer and how to fix it. Let us know if you found this article useful by leaving a comment below. If you have any questions about the Brother scanner not functioning, please let us know here.